At Malabar Residency, we strive to provide our guests with a seamless and enjoyable stay. To ensure clarity and fairness, please review our hotel policies outlined below:
Check-In and Check-Out
- Check-In Time: 12:00 PM
- Check-Out Time: 11:00 AM
- Early check-in and late check-out requests are subject to availability and may incur additional charges.
Booking and Payment
- Reservations can be made online or via phone/WhatsApp at 7306363977.
- Full payment is required at the time of booking for confirmed reservations.
- Accepted payment methods include credit cards, debit cards, and UPI.
Cancellation Policy
- Cancellations made at least 48 hours before check-in will receive a full refund.
- Cancellations within 48 hours of check-in are non-refundable.
- No-shows will be charged the full booking amount.
Children and Extra Beds
- Children below 5 years stay free of charge when using existing bedding.
- Extra beds are available upon request at an additional charge.
Smoking and Alcohol
- Smoking is permitted only in designated areas.
- Consumption of alcohol is not allowed in public areas of the hotel.
Pets Policy
- We regret to inform you that pets are not allowed on the premises.
House Rules
- Guests are requested to maintain decorum and avoid causing any disturbances.
- Damages to property or amenities caused by the guest will be charged appropriately.
- Guests are responsible for securing their personal belongings.
Facilities and Amenities
- Room amenities include a kettle, bathroom utensils, 24×7 hot water, and more.
- Services like laundry, travel desk assistance, and jeep safari arrangements are available on request.
Liability Disclaimer
- The hotel is not responsible for any loss, theft, or damage to personal belongings.
- Use of amenities like parking or laundry is at the guest’s own risk.
If you have any questions regarding these policies, please contact us directly at info@malabarresidency.com or 7306363977.
We look forward to hosting you and making your stay in Kumily, Thekkady an enjoyable one!